policies
TARDY ARRIVALS
We strive to be on time for our guests and kindly ask that you treat your appointment time with that same respect and punctuality. If you know you will be unable to make your appointment at its scheduled time please call ahead. The Hair Room be unable to take any guests who arrive any later than 15 minutes for their appointment. Late arrivals may not be able to receive the entirety of their scheduled services due to time constraints; subject to stylist approval.
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CANCELLATIONS
In consideration of our other guests and our staff we kindly ask that you give at least 48 hours notice of any cancellations. All cancellations with less than 48 hours notice will be charged a non-refundable 50% of the scheduled service. A credit card is required to hold any appointments. Any guest who consistently cancels will no longer be able to schedule an appointment with us.
NO-SHOWS
We understand life happens, however in order to accommodate everyone in a timely manner we have a strict policy regarding no-shows. Missing an appointment imposes a great inconvenience since your stylist is here to serve you and only you at that time. Contacting us to cancel at least 48 hours ahead of time allows us to offer your appointment to another guest. All no-shows will be charged 100% of the cost of the scheduled services and are non-refundable. Any guest who consistently no-shows will no longer be able to schedule an appointment with us.
RETURN POLICY
We stand 100% behind all of the products we sell. If for any reason you are unsatisfied with your purchase, we will accept returns within 7 days of purchase. A full refund will be given for unopened merchandise; gently used merchandise can be exchanged only.
CHILDREN (HUMAN AND FUR)
While we enjoy having every member of your family in our home, due to the dangers a salon can pose, any children or fur-babies accompanying you must not be a distraction to either you or your stylist. Fur-babies must remain on a leash at all times. We are adult-focused and our salons do not offer pricing specific to children.
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ADJUSTMENT POLICY
We strive to exceed your expectations and work our hardest to make you happy, often at our own expense. We do not offer refunds on services, however, if for any reason you are dissatisfied with your service, please contact us within 14 days of your initial appointment and, if possible, we will offer a complimentary adjustment with the same stylist. Why 14 days? You hair grows an average 1/2 each per month, beyond 2 weeks your hair has already experienced growth + environmental + physical changes that highly impact our ability to adjust.
Green Circle Salon Charge
We are proud members of Green Circle Salons, a Certified B Corp + Carbon Trust Standard company that helps us offset our emissions and recover up to 95% of our salon waste. That includes previously unrecoverable materials and hard-to-recycle items like hair clippings, foils, excess hair color, aerosol cans, and color tubes. As an eco-friendly hair salon, it is important we are doing our part to ensure a better environment for everyone. A $3 fee will be included in every bill to help offset the costs of this program.
VISH Product Charge
We 've partnered with a system called Vish that measures every gram of color that we use for services. Now we can customize pricing for every guest. If the standard amount of color is used in a service, pricing will not change. However, if you require more color than that, we can now calculate the additional cost for the service.
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So, if we need to use extra color today, the additional amount will be added to your bill.
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Rest assured we have full transparency when extra color is used and we will let you know if there’s an increase in your charges today. The great news is by now being able to customize not only your color but your pricing, we are able to provide fair pricing for all of our guests. Our ultimate goal is to reduce the amount of product that we waste, saving you money and protecting our environment.
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The main things that will factor into needing
additional color are:
How long it’s been since we’ve seen you.
How long and thick your hair is.
What you’d like to achieve with your color.
