Policies
​tardy arrivals
​At The Hair Room, we prioritize punctuality to ensure that all our guests receive the best possible service. We kindly ask that you honor your scheduled appointment time with the same respect. If you anticipate being unable to make your appointment, please inform us at least 48 hours in advance.
Please be aware that guests arriving more than 15 minutes late may not be accommodated, and late arrivals might not receive the full range of scheduled services due to time constraints, pending stylist approval. Additionally, same-day adjustments, including the removal of services, will be regarded as same-day cancellations.
cancellations
To ensure the best experience for all our guests and staff, we kindly request at least 48 hours notice for any cancellations. Cancellations made within 48 hours of the appointment will incur a non-refundable charge of 50% of the scheduled service. To secure your appointment, a credit card is required. Please note that repeated cancellations may result in the inability to schedule future appointments with us.
return policy
We stand 100% behind all of the products we sell. If for any reason you are unsatisfied with your purchase, we will accept returns within 7 days of purchase. A full refund will be given for unopened merchandise; gently used merchandise can be exchanged only.
children
(human & fur)
While we enjoy having every member of your family in our home, due to the dangers a salon can pose, any children or fur-babies accompanying you must not be a distraction to either you, our stylists or any guests of the salon. Fur-babies must remain on a leash at all times. We are adult-focused and our salons do not offer pricing specific to children.
adjustments
We strive to exceed your expectations and work our hardest to make you happy, often at our own expense. We do not offer refunds on services, however, if for any reason you are dissatisfied with your service, please contact us within 14 days of your initial appointment and, if possible, we will offer a complimentary adjustment with the same stylist. Why 14 days? You hair grows an average 1/2 each per month, beyond 2 weeks your hair has already experienced growth + environmental + physical changes that highly impact our ability to adjust.