consultations

It’s important for us to know what your hair has been through to get an understanding of how it will react to specific services. Consultations are required for any guests new to color with us. In person consultations give your stylist the opportunity to get you booked in for the best services to get you towards your end goal! These consultations are complimentary and with them, we then would be able to book you in for your appointment.

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cancellations

To ensure the best experience for all our guests and staff, we kindly request at least 48 hours’ notice for any cancellations. Cancellations made within 48 hours of the appointment will incur a non-refundable charge of 50% of the scheduled service. Significant adjustments made within the 48 hours to an existing appointment will be considered late cancellations. Additionally, all no-show appointments will be charged 100% of all services booked. To secure your appointment, a credit card is required. Please note that repeated cancellations may result in an inability to schedule appts.

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​tardy arrivals

​At The Hair Room, we prioritize punctuality to ensure that all our guests receive the best possible service. We kindly ask that you honor your scheduled appointment time with the same respect. If you anticipate being unable to make your appointment, please inform us at least 48 hours in advance.

Please be aware that guests arriving more than 15 minutes late may not be accommodated, and late arrivals might not receive the full range of scheduled services due to time constraints, pending stylist approval. Additionally, same-day adjustments, including the removal of services, will be regarded as same-day cancellations.

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bang trims

We’re all about keeping your style fresh and fabulous! That’s why we offer complimentary bang trims for our guests. To enjoy this perk, you must have completed a haircut service with us and have your next one already booked for the future. When you come in for your bang trim, just let us know, and we’ll be happy to help!

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buddies(human & fur)

While we enjoy having every member of your family in our home, due to the dangers a salon can pose, any children or fur-babies accompanying you must not be a distraction to either you, our stylists or any guests of the salon. Fur-babies must remain on a leash at all times. We are adult-focused and our salons do not offer pricing specific to children.
 

return policy

We stand 100% behind all of the products we sell. If for any reason you are unsatisfied with your purchase, we will accept returns within 7 days of purchase. A full refund will be given for unopened merchandise; gently used merchandise can be exchanged only.