policies

APPOINTMENTS

Please arrive no more than 5 minutes prior to your appointment time to ensure that you receive your full service and to help us maintain Covid guidelines. We recommend that you schedule your next appointment prior to leaving so we can be sure to best accommodate your schedule.

 

TARDY ARRIVALS

We strive to be on time for our guests and kindly ask that you treat your appointment time with that same respect and punctuality. If you know you will be unable to make your appointment at it’s scheduled time please call ahead. The Hair Room JC will be unable to take any guests who arrive any later than 15 minutes for their appointment.

 

CANCELLATIONS

In consideration of our other guests and our staff we kindly ask that you give at least 24 hours notice of any cancellations. All cancellations with less than 24 hours notice will be charged 50% of the scheduled service, this charge will then be applied to the rescheduled fee. The fee is forfeited if the appointment is not rescheduled within 48 hours with the same stylist. A credit card is required to hold any appointments.

 

NO-SHOWS

We understand life happens, however in order to accommodate everyone in a timely manner we have a strict policy regarding no shows. Missing an appointment imposes a great inconvenience since your stylist is here to serve you and only you at that time. Contacting us to cancel at least 24 hours ahead of time allows us to offer your appointment to another guest. All no shows will be charged 50% of the cost of the scheduled services and are non-refundable. Any guest who consistently no-shows will no longer be able to schedule an appointment with us.

 

RETURN POLICY

We stand 100% behind all of the products we sell. If for any reason you are unsatisfied with your purchase, we will accept returns within 7 days of purchase. A full refund will be given for unopened merchandise; gently used merchandise can be exchanged only.

 

CHILDREN (HUMAN AND FUR)

While we enjoy having every member of your family in our home, due to the dangers a salon can pose, any children or fur-babies accompanying you must not be a distraction to either you or your stylist. Fur-babies must remain on a leash at all times.

 

FIRST TIME COLOR APPOINTMENTS

If you are booking your first color service with us, welcome! Please fill out a Color Inquiry Form prior to booking your appointment. We require most first time guests to come in for a quick consult to discuss their hair color needs and desires, and to determine pricing and length of time needed for the actual appointment. Some color services require a non-refundable deposit of 25%.

Service charge

We are currently implementing a $5 sanitation fee to all services to help us maintain the increasing requirements of Covid related sanitation guidelines and to efficiently offer PPE to both our team and guests. We appreciate your understanding during this time.

 

We strive to exceed your expectations and work our hardest to make you happy, often at our own expense. We do not offer refunds on services, however if for any reason you are dissatisfied with your service, please contact us within 7 days of your initial appointment and, if possible, we will offer a complimentary adjustment. 

© 2020 by The Hair Room JC, LLC.

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